Ordering FAQ

Ordering

1. How do I choose the size of my print? / Aspect Ratios / Border or Borderless
  1. The first factor to consider is, of course, price. In general, larger prints are much more expensive to make than smaller prints. Larger photo paper is typically stored on a roll, so it must always be unrolled and uncurled before being printed on. Larger print paper is very unwieldy to handle compared to a small sheet.
  2. Consider the typical viewing distance of the print. Decide where on the wall your print will be. Is the wall behind a couch? If so, your minimum viewing distance is already about 3 feet.
  3. Consider what type of photo it is and how that interacts with the photo’s audience. Will viewers want to look up-close at the photo? Is it a photo where the detail is important, and if so, how much detail is important? Or, is it a more abstract photo where the full impression can be conveyed at a further distance?
  4. Consider the best aspect ratio for the photo’s subject. The aspect ratio (AR) tells how skinny the print of the photo is, i.e. how long is the longer side compared to the shorter side. For example, AR=2.0 indicates that the long side of the photo is twice the length of the short side. Practically speaking, in order to fit the AR you select, the photo must be cropped on at least one side. This is because no photo perfectly fits a specific AR.
  5. Finally, decide what orientation you would like the photo printed in. There are two orientations:
    1. Portrait” orientation is when the longer side is the vertical side. The photo’s subject does not necessarily have to be a portrait, i.e. a picture of a person. However, portrait orientation is named as such because a person is tall, not wide, and therefore a picture of a person is also tall. All sizes listed on this website are width x height, so an 8″x10″ print will be a portrait crop of the photo you are looking at on the website.
    2. Landscape” orientation is when the longer side is the horizontal side. The photo’s subject does not necessarily have to be a landscape. However, landscape orientation is named as such because landscapes are very wide and not as tall. All sizes listed on this website are width x height, so a 10″x8″ print will be a landscape crop of the photo you are looking at on the website.

The following table lists some useful print sizes, the AR of each size, and whether the size can be printed borderless or not. A “borderless” print means there is no white margin next to the edges of the paper. If you see “No” under “Borderless?”, it means that that print size has approximately 1/4″ of white border along all four edges of the paper. Having a border or not having a border is often personal preference, but usually a minor detail for most situations.

WidthHeightARPros and ConsBorderless?
571.4* A very common print size with many frames and albums available.
* The smallest size offered (but it sure is small!)
Yes
8101.25* A very common print size with many frames and albums available.Yes
8.5111.29* A fairly common print size with many frames and albums available.
* However, many frames of this size are meant for holding papers with text and are therefore a more "official"/"drab" style rather than an "artsy" style. You may have to look harder for the frame you want if you want something artsy.
Yes
11141.27* A fairly common print size with many frames available.
* Albums of this size are rarer, but available.
Yes
11171.55* A somewhat common print size. Frames and albums are difficult to find, but there are some.
* Very close to the aspect ratio of many DSLR sensors.
* Fairly big.
Yes
12121.0* A somewhat common print size. Frames and albums are difficult to find, but there are some.
* Some photo subjects just tend to fit the square format better.
No
12161.33* A somewhat common print size with many frames and albums available.
* Fairly big.
No
12181.5* Very close to the aspect ratio of many DSLR sensors.
* Fairly big.
* Not very standard.
No
13191.46* Very close to the aspect ratio of many DSLR sensors.
* Fits into a 18"x24" frame with a 2.5" mat on all sides.
* Fairly big.
No
14181.29* Hard to find frames and albums, but there are a couple.
* Fairly big.
No
16201.25* A very common print size with many frames and albums available.
*Fairly big.
Yes
17171.0* Some photo subjects just tend to fit the square format better.
* Fairly big.
No
17221.29* Frames and albums of this size are very hard to come by, but there are some.
* Pretty big.
Yes
17231.35* Fits into retail 22"x28" frame with 2.5" mat on all sides.
* Fits into retail 18"x24" frame with 1" mat on all sides.
No
17241.41* Fits into 18"x24" album nicely.No
17291.71* Fits into 24"x36" frame with 3.5" mat on all sides.No
17382.24* Largest size produced in-house.No
2. Can I choose a different print size not listed?

Yes. I print everything myself up to 17″x38″.

If the desired width or height are over those dimensions, I can special order a larger print. Please allow additional weeks for processing.

However, keep in mind that substantially larger prints may not be of the same detail when viewed up close. You may also want to check out “How do I choose the size of my print?”.

3. Can I buy only a digital download and not a print?

Yes:

  1. Click Clear Selection
  2. Under a Buy as File dropdown menu, select the file size you want.
  3. In all other dropdown menus, select N/A – Other Format
  4. The Add to Cart button will now appear.
4. Which shipping method should I choose?

Yes, there are several options to choose from:

  • If you are near Miami County, Indiana, the best option is to either stop by and pick up your order, or have it delivered by me locally. Please contact me for additional information if you haven’t already done so.
  • The recommended domestic mailing option within the United States is USPS Priority Mail. Choose this if you are unsure. It is one of the fastest USPS shipping options, provides good package tracking and delivery confirmation, and is relatively affordable.
  • USPS Library Mail is used by qualifying institutions like libraries, universities, zoos, and research institutions to mail educational or research material. You probably don’t qualify for this.
  • For international orders, USPS First Class International is the cheapest option, although it can take a few weeks for delivery after your package has been shipped. If you want faster (but more expensive) delivery, choose USPS Priority Mail International. It is roughly 3x the price of First Class International. For emergency deadlines, choose USPS Priority Mail Express International. (However, I would recommend to try to avoid those emergencies in the first place!)
5. How is my order packaged?

For prints less than or equal to 17″x38″ (printed in-house), the following packaging applies:

  • For local pickup orders, your print(s) are simply laid flat in a gallon-size ziplock bag. If they are too large for a ziplock bag, they are rolled up and rubber-banded.
  • For local delivery orders, your prints are either laid flat in a box or rolled up into a tube and delivered at your door.
  • For USPS shipment across the country or across the world, your prints are either laid flat in a box or rolled up into a tube.

For larger products or special requests such as canvases, frames, etc., contact me if you need to know.

6. How long will it take to receive my print? / Rush Processing / How do you make a print?

If you have a deadline of any kind, please contact me prior to ordering so that I can commit to fulfilling your order the way you want it. Communication is key, and I only want happy customers!

I may be traveling or away from my print lab in some cases, so fulfilling an order by a deadline is not always be possible. In other cases, I will rush your order for no charge. In yet other cases, I may be very busy but able to rush your order for a extra fee.

For prints on all types of photo paper smaller than or equal to 17″x38″, the required time can be broken down into 3 major components:

  1. Preparation: Most photographs are printed on-demand, specially for each order. The paper you specified is unboxed, unrolled, and allowed to uncurl at its natural pace for 1 to 5 days.
  2. Printing: Once the paper is uncurled, it is checked for any abnormalities, such as dust particles which will prevent the ink from adhering to the paper. The required ink is then charged into the lines (tubes) of the printer, if it is not already charged. Your photo is then batched with other photos requiring the same inks. The digital file is prepared and the color gamut of the photo is optimized for the specific type of photo paper being printed on. The paper is allowed to outgas for a few hours, depending on the ink density used for the print.
  3. Shipping: Your order is packaged depending on the size of paper and shipping method you selected. See also “How is my order packaged?”. For details on shipping, see “Which shipping method should I choose?”
7. Do you ship outside of the continental United States?

7Yes, but my website isn’t set up for that. Contact me directly for a quote on shipping charges. Be sure to include what items you are thinking about ordering and your state/province, zipcode, and country and I’ll be happy to give you a price. (Street address is not required.)

Here are some very general ranges for different locations for prints less than or equal to 17″x38″. (They are just examples of what to expect and not necessarily accurate for your order. Ranges change from time to time, too.)

  • Canada: $15-40
  • Alaska: $12-41
  • Hawaii: $12-41
  • Western Europe: $22-52
  • Australia: $22-50
  • Asia: $22-50
  • Mexico: $20-41
  • Brazil: $22-45

 

8. What if there is something wrong with my order? / Returns

For prints less than or equal to 17″x38″, I personally inspect and package every single one of them to ensure the print arrives in the best condition. However, if I made an accident in your order, such as giving you the wrong print or size of print, I am very sorry, and I will exchange it and correct it as soon as possible. I may also offer you something else or another deal. You will have the final decision, among these options, as to what you want to do.

If the box for your order arrived damaged, we will need to make arrangements with the postal company. Photos of the damage will be required immediately.

If you simply don’t like your order, I am sorry, but I do not offer refunds.